Refund Policy

30-day returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all accessories, manuals, and parts included. Proof of purchase (your order number) is required.

Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns on opened in-ear audio products (such as earbuds), items marked as final sale, gift cards, or items damaged through misuse. Defective or damaged items are always eligible for help (see below).

How to start a return

Email us at thetekkyzowner@gmail.com with your order number, the item you want to return, and the reason. We will reply with return instructions. Please do not send items back without contacting us first, as unapproved returns may not be accepted.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Damaged Items, Refunds & Cancellations

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including any shipping costs, at no extra cost to you.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Items returned that do not meet the conditions above may be refused or receive a partial refund.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Cancellations

If you need to cancel an order, email us as soon as possible. We can cancel orders that have not shipped yet. Once an order has shipped, it must go through the normal return process.

Questions?

Contact us at thetekkyzowner@gmail.com and we will be happy to help.